Refund policy
Cancellation Policy
Right of Withdrawal for Consumers
The following right of withdrawal applies only to consumers:
Cancellation Policy — Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item of goods.
To exercise your right of withdrawal, you must inform us (Hoco Online GmbH, Edisonstraße 63, Building E 1st Floor, D-12459 Berlin, Email: support@leatt.de, Phone: +49 30 9599811-33, Fax: +49 30 9599811-40, www.leatt.de) by means of a clear declaration (e.g. a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, although it is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction for this refund, unless expressly agreed otherwise with you; under no circumstances will you be charged fees for this refund.
We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this diminished value is due to handling that is not necessary for testing the nature, characteristics, and functioning of the goods.
§ 5 Model Withdrawal Form
If you wish to withdraw from the contract, please complete this form and return it to:
Hoco Online GmbH
Edisonstraße 63
Building E, 1st Floor
D-12459 Berlin
Tel.: +49 30 9599811-33
Fax: +49 30 9599811-40
Email: support@leatt.de
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
____________________________________________________
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Ordered on () __________ / received on () __________
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Name of consumer(s)
____________________________________________________
Address of consumer(s)
____________________________________________________
Signature of consumer(s) (only for notification on paper)
___________________
Date
(*) Delete as applicable
100-Day Free Returns
In addition to your statutory right of withdrawal, under the following conditions you may return goods delivered by us within 100 days (starting the day after receipt of the goods) to us, Hoco Online GmbH, Sarirstr. 3, 12529 Schönefeld. For returns within Germany, we cover the postage costs.
The goods must show no signs of use and must arrive complete and in their original packaging within the 100-day period.
Your statutory 14-day right of withdrawal and your statutory warranty rights naturally remain unaffected! Until your statutory right of withdrawal has expired, the conditions stated in the cancellation policy apply exclusively.
Special Notes:
If you finance this contract through a loan and subsequently withdraw from it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly to be assumed if we are also your lender, or if your lender makes use of our cooperation with regard to the financing. If the loan has already been disbursed to us when the withdrawal takes effect, your lender steps into our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the withdrawal or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign currencies, or derivatives). If you wish to avoid a contractual commitment as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you also have a right of withdrawal in respect of that agreement.